🔄 Replacement Policy
Damaged product? We'll replace it for you!
📋 Replacement Policy
🎯 When is Replacement Applicable?
Only One Condition
Damaged Product Received - If you receive a product that is damaged, broken, or defective, you are eligible for replacement.
📝 How to Request Replacement?
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1
Contact Support
Email us at support@petsheaven.in or call +91 7654997756 within 48 hours of delivery.
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2
Provide Details
Share your Order ID, product name, and clear photos of the damaged product.
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3
Verification
Our team will verify the issue and approve your replacement request.
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4
Wallet Credit
Once approved, the full amount will be credited to your wallet balance within 3-5 business days.
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5
Use Your Wallet
The credited amount will be automatically applied to your next order at checkout.
💳 How Wallet Credit Works?
Wallet Credit Process:
- ✅ Replacement amount is credited to your wallet
- ✅ No direct withdrawal option - balance is for future purchases
- ✅ At checkout, check "Use Wallet Balance" to apply automatically
- ✅ You can view your wallet balance in "My Account"
❌ What is NOT Covered?
- ✖️ Change of mind or wrong product selection
- ✖️ Products damaged due to misuse or mishandling
- ✖️ Returns without valid proof of damage
- ✖️ Requests made after 48 hours of delivery
📞 Need Help?
If you have any questions about replacements, feel free to contact us.
Contact Support⚡ Quick Info
Time Limit
Request within 48 hours of delivery
Refund Method
Wallet credit only (no cash withdrawal)
Replacement Type
Damaged products only
Processing Time
3-5 business days after approval