📜 Privacy Policy

At Pet's Heaven, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping address, billing information.
• Account Information: Username, password, order history, wallet balance.
• Payment Information: Transaction details, payment method (we do not store full payment card details).
• Technical Information: IP address, browser type, device information, cookies.
• Usage Data: Pages visited, time spent, search queries, interaction data.

2. How We Use Your Information

We use your information for the following purposes:

• ✅ Process and fulfill your orders
• ✅ Manage your account and wallet balance
• ✅ Communicate with you about orders, updates, and promotions
• ✅ Improve our website, products, and services
• ✅ Prevent fraud and ensure security
• ✅ Comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Payment gateways, delivery partners, email services (only to fulfill your orders).
• Legal Authorities: When required by law or to protect our rights.
• Business Transfers: In case of merger, acquisition, or sale of assets.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• 🔐 SSL encryption for data transmission
• 🔐 Secure database storage with access controls
• 🔐 Regular security audits and updates
• 🔐 Limited employee access to personal data

5. Cookies and Tracking

We use cookies to enhance your browsing experience. Cookies help us:

• 🍪 Remember your cart items
• 🍪 Keep you logged in
• 🍪 Analyze website traffic
• 🍪 Personalize content and offers

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

6. Your Rights

You have the following rights regarding your personal information:

• 📖 Access: Request a copy of your data
• ✏️ Correction: Update or correct inaccurate information
• 🗑️ Deletion: Request account deletion (subject to legal requirements)
• 🚫 Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at support@petsheaven.in.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill orders
• Comply with legal obligations (tax, accounting, etc.)
• Resolve disputes and enforce agreements

When you request account deletion, we will remove your personal information, except where retention is required by law.

8. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• 📧 Email: support@petsheaven.in
• 📞 Phone: +91 7654997756
• 📍 Address: In front of fresh Go mart end of flyover, manuwapul road, Chawani, Bettiah, Bihar - 845438